Is it necessary to register an account on the website? If not, does it affect the order placement?

No, you can place the order directly. Registering an account is not a necessary option, just to better manage your order.

When can you cancel an order at any time?

Yes, in any case you want to cancel your order, please cancel or modify your order by contacting {company email} within 24 hours of your purchase.

What methods of payment are available?

Our payment method is PayPal.

What is the status of my order?

We will send you an email with your purchase receipt and tracking number.

Can I add products to the same order after completing the transaction?

Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at [email protected]

What is the preparation time before shipment?

It takes 2-5 business days to process your order.

When will I receive my package?

10-20 business days for delivery

How to track my order in time?

After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.

How much are duties and taxes take?

– North America

All duties and taxes are included in the price shown on the item page.

– UK and EU countries.

The UK and EU countries are VAT-free regions, so there are no additional duties and taxes charged in the price of any product.

Under what circumstances support returns and exchanges?

Within 30 days of purchasing the product, we can accept the exchange or return of the product. If it exceeds 30 days or the product is damaged, we will not accept returns. Please contact [email protected] to contact our customer service and communicate the reason for return or exchange. *Please provide your PayPal account information to get a refund. The refund will take a few days to process. Thank you for your patience.

When will I receive my refund?

After receiving your returned courier, we will inspect the goods according to the approval procedure of the return policy. After completing a series of checks, we will notify you via email if the item is refundable. If the conditions are met, the refund will be refunded via the original payment method within 5-7 business days. If you have any other questions, please feel free to contact us at [email protected].